FOR ALL USERS
How do I register on SinarMachinery.com?
Simply click on the “Sign Up” button on our homepage and fill out the required information. After submitting the form, your account will be subject to approval by our admin team.
What should I do if I have trouble logging in?
If you're experiencing issues with logging in, please ensure your credentials are correct. If problems persist, contact our support team at support@sinarmachinery.com for assistance.
How can I make an enquiry about a specific product?
For product inquiries, use the 'Enquiry' button on the product page to submit your questions directly. Alternatively, you can contact us via our WhatsApp function for a quicker response.
Is there a mobile app available for SinarMachinery.com?
Currently, we do not have a mobile app. Our website is mobile-friendly, and you can access all features directly through your browser on any device.
For Vendors, Dealers, and Agents
How long does it take for my registration to be approved?
The approval process can take anywhere from a few minutes to one business day. If you register on the weekend, please wait until the next business day for your registration to be processed.
What happens if my registration is rejected?
If your registration is not approved, you will receive an email with the reason for rejection. You can address any issues and reapply or contact support for further clarification.
How do I list my products on the platform?
Once your registration is approved, you can log in to your account and follow the instructions on your dashboard to list your products.
What are the fees for listing and selling products on SinarMachinery.com?
We don’t have a fee on listing, we do have charge for featured listing and a commission on sales made through our platform. For detailed pricing, please refer to our Pricing section or contact our support team.
For Buyers
How do I know if a product is available?
Product availability is clearly displayed on each product page. If a product is out of stock, you can opt to receive notifications when it becomes available again.
What should I do if I receive a defective or wrong product?
If you receive a defective or incorrect product, please contact our support team within 48 hours of delivery to initiate a return or exchange process.
General Questions
How secure is my personal information on SinarMachinery.com?
We prioritize your privacy and security. All personal information is encrypted and securely stored, and we do not share your information with third parties without your consent.